“The combination of Eptica and multimedia answers is putting the customer in the driving seat and enabling them to solve their queries quickly, at their own convenience.”
Patricia Hamed, Manager of Customer Communications Centre, Panasonic UK
»
“Due to Eptica we’ve reduced inbound emails by half. Our agents are consequently able to spend more time helping customers pick the best holiday option for them which in turn has increased our sales conversion rates by 5%.”
Sean Power
Sales Manager
Haven Holidays
"Eptica enables Ageas to operate the highest quality customer service model at the lowest operating cost, through better management of client contact and staff workload."
Ray Westwick
Head of Call Centre
UK AIS
News
Contact Us
+44 (0)118 949 7072
Find out how we can help you to optimise your multichannel customer service.
News
