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Eptica is a global provider of multichannel customer interaction software, including Web Self-service, Social Customer Service, Email Management, Chat, Fax-Letter- SMS and Knowledge management for Customer Service. Available on premise or SaaS, Eptica software enables website and customer service channels to improve quality of service, resolve enquiries faster, reduce costs and maximize every sales opportunity.

Today more than 400 customers, including some of the world’s largest brands, in 15 countries, use Eptica solutions to deliver excellent customer service at much lower cost. Eptica’s customers include: Dixons Carphone, Domestic & General, TUI, Debenhams, Virgin Holidays, Capita and Ageas Insurance Solutions.

Eptica is based in the UK, France and Singapore and operates worldwide through its network of partners. The company’s continuing innovation and strong performance has resulted in the Eptica’s inclusion in Gartner Magic Quadrants for the last four years. In 2014 it was the sole European company in the 2014 Magic Quadrant for the CRM Customer Engagement Center.

New Whitepaper

Linguistics: The future of successful customer service

Download our latest guide, Linguistics: The future of successful customer service, to find more about linguistics today and its use with the customer service environment.

Linguistic Guide»


Knowledge Management for Customer Service Success

Download our whitepaper to find out how to gain the Customer Experience Advantage, any channel, any time, any device.

Download Whitepaper »

Top Tips to Drive Knowledge Management Success

Download our guide to find out top tips for successfully deploying knowledge management in your organisation.

View the Top Tips Guide »