Company

Created in 2001 as a spin-out of EADS, the manufacturer of Airbus, Eptica is a leading provider of online customer service software. Our belief is that we are currently in a period of fundamental channel shift as more and more customers choose to engage with organisations using the internet. Eptica solutions enable these interactions to be optimised to improve both customer experience and business effectiveness.

Eptica’s solutions, based on the Eptica Enterprise Suite, can be deployed either on-site or used as a service by accessing hosted applications.

Eptica has offices in the UK, France and Spain and operates worldwide through its network of partners.

Eptica has over 200 clients.

Webinar

Online Customer Service for Retail
11:00 am – 17th March 2010

Register here »

Contact Us

Email us here »
Call: +44 (0)118 949 7072 to find out how we can help you.



Downloads

IDC white paper
Web self-service and email management: A winning combination

Download white paper »

Case Study

Fortis case study

Discover how Fortis reduced inbound calls and enquiry handling time by 50% with Eptica Email Management

Click here for your copy

Benefits

  • Increase online conversions
  • Reduce repeat emails by 25%
  • Reduce email handling time by 50%
  • Improve first contact resolution
  • Reduce email volumes through online self-service
  • Improve customer service quality and efficiency