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Company

Eptica is a global provider of multichannel customer interaction software, including Web Self-service, Social Customer Service, Email Management, Chat, Fax-Letter- SMS and Knowledge management for Customer Service. Available on premise or SaaS, Eptica software enables website and customer service channels to improve quality of service, resolve enquiries faster, reduce costs and maximize every sales opportunity.

Today more than 400 customers, including some of the world’s largest brands, in 15 countries, use Eptica solutions to deliver excellent customer service at much lower cost. Eptica’s customers include: Dixons, Domestic & General, TUI, Debenhams, Virgin Holidays, Capita and Ageas Insurance Solutions.

Eptica is based in the UK, France, Spain and Singapore and operates worldwide through its network of partners. The company’s continuing innovation and strong performance resulted in Eptica’s inclusion in Gartner’s 2012, 2011 and 2010 Magic Quadrants for Web Customer Service.

New Whitepaper

Knowledge Management for Customer Service Success

Download our latest whitepaper to find out how to gain the Customer Experience Advantage, any channel, any time, any device.

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Top Tips to Drive Knowledge Management Success

Download our latest guide to find out top tips for successfully deploying knowledge management in your organisation.

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The Eptica Multichannel Customer Service Study 2012

A study of how 100 leading UK online brands deliver customer service accross their web and email channels.

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