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Linguistics: The future of successful customer service

Applying techniques based on the scientific study of language will allow your customer service team to achieve operational excellence by understanding what customers are saying.

Download our latest guide, to find more about linguistics today and its use with the customer service environment.

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Top Tips top Drive Knowledge Management Success

Effectively deploying knowledge management is essential to transform your customer service operation and deliver fast benefits to your bottom line.

This document highlights eight top tips to accelerate the benefits of knowledge management in your business.

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Knowledge Management for Customer Service Success

Organisations are under unprecedented pressure to deliver on customer expectations if they are to increase sales in highly competitive markets.

This white paper demonstrates the critical importance of knowledge management to your business moving forward and provides a start point for transforming your operations.

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The Eptica Multichannel Customer Service Study 2012

Organisations are under unprecedented pressure to deliver on customer expectations if they are to increase sales in highly competitive markets.

This white paper demonstrates the critical importance of knowledge management to your business moving forward and provides a start point for transforming your operations.

Download Study »



New Whitepaper: Insurance at the crossroads

The Eptica Multichannel Customer Experience Study of the UK’s top 100 leading online brands makes compelling reading, uncovering the growing chasm between the best and worst online experience.

Read the report to benchmark your company against the competition and gain insight on improving the experience for your customers.

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Taming the beast: How to make your Social Customer Service a Success

The tremendous growth of social media is driving unparalleled upheaval in how organisations interact and communicate with their customers.

This white paper will help you formulate an effective strategy to harness the full potential of social media as a service channel and prevent it turning into a Customer Relationship Monster

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Best Practice Guide: Web Customer Service

Customer experience on the web really is all if you want to achieve the most important business goals of retaining customers, containing costs and increasing your sales.

This guide takes you on a tour of the ‘must have’ features for successful Web based customer service in order to provide the best customer experience online and generate more sales and brand loyalty.

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New Whitepaper

Knowledge Management for Customer Service Success

Download our latest whitepaper to find out how to gain the Customer Experience Advantage, any channel, any time, any device.

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Top Tips to Drive Knowledge Management Success

Download our latest guide to find out top tips for successfully deploying knowledge management in your organisation.

View the Top Tips Guide »

The Eptica Multichannel Customer Service Study 2012

A study of how 100 leading UK online brands deliver customer service accross their web and email channels.

Download Study »