- 10 January 2012
- WEBCAST - Top Ten Customer Service Trends for 2012
- 15 November 2011
- WEBCAST: Knowledge, the Holy Grail of multichannel service
- 18 October 2011
- WEBCAST: Social Media Success; How to make Social Media a real channel of Customer Service
- 12 August 2011
- Eptica at Internet Retailing Conference 2011
- 6 February 2011
- Webcast: Social Media Success - How to make Social Media a real channel of Customer Service.
- 10 September 2010
- Webinar: Transforming customer service in the Insurance sector


