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- 10 January 2012
- WEBCAST - Top Ten Customer Service Trends for 2012
- 23 November 2011
- 46 per cent of online shoppers will leave purchases to the last minute this Christmas
- 15 November 2011
- WEBCAST: Knowledge, the Holy Grail of multichannel service
- 18 October 2011
- WEBCAST: Social Media Success; How to make Social Media a real channel of Customer Service
- 16 September 2011
- Eptica Positioned in Leading Analyst Firm’s Magic Quadrant for CRM Web Customer Service
