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Webcast
How AirAsia Reaches New Heights For Travel Customer Service
Thursday - 16th February 2012
3.00pm GMT / 10.00am EST
Register for the AirAsia Case Study Webcast
This webinar reveals how AirAsia, made a dramatic shift from a traditional service model to one that fully embraces multi-channel Web, Mobile, Social and Customer Service.
Downloads
The Eptica Multichannel Customer Service Study 2011
A study of how 100 leading UK online brands deliver customer service accross their web and email channels.
Web Customer Service Guide
Best Practice Guide
This guide takes you on a tour of the ‘must have’ features for successful Web Self service.