Press Releases

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31 January 2012: Domestic & General Boosts Customer Satisfaction With Eptica Knowledgebase

6 December 2011: Dixons Retail’s KNOWHOW delivers the knowledge this Christmas with Eptica

28 November 2011: Eptica and Ageas Insurance win at Customer Contact Association Excellence Awards

23 November 2011: 46 per cent of online shoppers will leave purchases to the last minute this Christmas

18 October 2011: Eptica customers win prestigious customer service international awards

16 September 2011: Eptica Positioned in Leading Analyst Firm’s Magic Quadrant for CRM Web Customer Service

6 September 2011: Demand for Eptica’s Multichannel Customer Service Software Triggers 22% Surge in Sales

22 July 2011: Eptica Helps RSPCA Cut Response Times for Animal Cruelty from 2 days to 20 minutes

14 June 2011: UK Consumers Facing Service Black Hole with Every Online Purchase

31 May 2011: EPTICA AND AGEAS INSURANCE SOLUTIONS WIN AT FST AWARDS

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News

31 January 2012: Domestic & General Boosts Customer Satisfaction With Eptica Knowledgebase

6 December 2011: Dixons Retail’s KNOWHOW delivers the knowledge this Christmas with Eptica

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Webcast

How AirAsia Reaches New Heights For Travel Customer Service

Thursday - 16th February 2012
3.00pm GMT / 10.00am EST

Register for the AirAsia Case Study Webcast

This webinar reveals how AirAsia, made a dramatic shift from a traditional service model to one that fully embraces multi-channel Web, Mobile, Social and Customer Service.

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The Eptica Multichannel Customer Service Study 2011

A study of how 100 leading UK online brands deliver customer service accross their web and email channels.

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Web Customer Service Guide

Best Practice Guide
This guide takes you on a tour of the ‘must have’ features for successful Web Self service.

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