Web Self-service

When customers are browsing the Internet, gathering information about their available choices, Eptica Self service™ gives your Web site the customer service advantage so they stop searching and find the answers they need.

Eptica Self service™ is powered by an intelligent meaning based search engine which allows customers to Ask a Question, search by keyword, or browse content within a dynamic knowledgebase - enabling them to answer their own customer service questions through your Web site.

• Reap the benefits in sales and customer satisfaction
• Increase brand engagement and the length of time customers spend on your site
• See the big picture by tapping into the huge volume of customer insight within your self –service system
• Reduce routine and repeat enquiries so your customer service staff can spend more time with highly-qualified Web site visitors
• Gain the customer service advantage, providing instant online answers combined with a seamless, fully integrated route to customer service staff by email, chat or phone

Eptica enables your Web and customer service channels to work together to improve customer engagement, give customers better information, resolve enquiries faster and maximise every sales opportunity.