Eptica positioned in Gartner Magic Quadrant for the CRM Customer Engagement Center
The 2015 Eptica Multichannel Experience study
Transforming Customer Engagement in a Multichannel World
Multichannel solution for Customer Interaction Management
2015 Eptica Multichannel Customer Experience Study
We evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via Email, Web Chat and Twitter. We invite you to download the study for detailed infographics, sector breakdowns and a best practice guide to improving...
February 25, 2015
We live in a multichannel world, where customers are demanding answers to their questions through an ever-increasing range of channels.
March 03, 2015
Reading, 3 March 2015: UK brands are failing to improve the customer service they offer, answering under half of questions asked via the email, Twitter and web channels, according to a new study. Twitter is coming of age as a customer service channel...
January 29, 2015
Reading, 29 January 2015, Eptica today announced that fast growing UK retailer The Works increased efficiency and improved the customer experience during the crucial peak retail trading season by using its multichannel...