Improving customer engagement and satisfaction through better quality of service


    Reducing Customer Service costs by increasing efficiency


    Driving sales by maximizing every sales opportunity

Latest Resources

UK 2016 Eptica Multichannel Customer Experience Study

We evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via Email, Web Chat, Twitter and Facebook. We invite you to download the study for detailed infographics, sector breakdowns and a best practice guide...

  • Consumers vs Agents: Can the Gap be closed?

  • US Retail Multichannel Customer Experience Study

  • May 27, 2016

    Narrowing the gap between US and UK customer experience

    Consumers in the US are six times more likely to receive outstanding consumer experience than their counterparts in the UK. That’s the stark finding from new research from KPMG Nunwood, based on a survey of 7,500 US consumers covering 243 brands across 10 sectors.By comparing this data with previous research in the UK, KPMG Nunwood found that not only did US consumers...

  • May 25, 2016

    Mapping digital transformation in customer experience

    In the fast-moving world of customer experience there is no shortage of new trends and technologies for companies to evaluate and adopt. How do they choose their priorities and ensure that they meet both customer needs and that they gain buy-in from the board?The Global State of Customer Experience 2016, a new research report from the CX Network, provides some interesting insight into what is...

  • May 25, 2016

    Eptica positioned among 14 customer relationship solutions providers by Gartner

    Eptica, provider of collaborative digital customer engagement platforms, announced today that it has been included in Gartner Inc’s “Magic Quadrant for the CRM Customer Engagement Center (CEC)” by Michael Maoz and Brian Manusama, May 4, 2016...

  • May 17, 2016

    Eptica signs global partnership with SpiceCSM

    Eptica,the global multichannel customer interaction software company, today announced a global partnership with SpiceCSM, the leading provider of iPaaS (Integration Platform as a Service) Guided Process and Integration technology.