•  
    1

    Improving customer engagement and satisfaction through better quality of service

  •  
    2

    Reducing Customer Service costs by increase efficiency

  •  
    3

    Driving sales by maximizing every sales opportunity

Latest Resources

Consumers vs Agents: Can the Gap be closed?

The Eptica Power of Linguistics in Customer Service Study, which surveyed both consumers and contact centre agents, highlights a growing understanding gap between the two sides when it came to customer experience.

  • 2015 Eptica Multichannel Customer Experience Study

  • Knowledge Management for Customer Service Success

  • July 28, 2015

    How to make customer experience improvement a continuous process

    Today, all organizations understand the importance of improving the customer experience they provide if they want to succeed in winning business and increasing loyalty. The customer experience should be improved constantly, otherwise even once leading companies will simply fall behind their...

  • July 23, 2015

    Is UK customer service finally improving?

    Every six months the Institute of Customer Service publishes its UK Customer Satisfaction Index (UKCSI). Run since 2008, the UKCSI both provides a snapshot of current performance by organizations across the country, and allows longer term trends to be measured. The latest index ...