Improving customer engagement and satisfaction through better quality of service


    Reducing Customer Service costs by increase efficiency


    Driving sales by maximizing every sales opportunity

Latest Resources

Consumers vs Agents: The Growing Customer Experience Gap

The Eptica Power of Linguistics in Customer Service Study, which surveyed both consumers and contact centre agents, highlights a growing understanding gap between the two sides when it came to customer experience.

  • Knowledge Management for Customer Service Success

  • April 01, 2015

    5 ways of spring cleaning your customer service

    Now that the clocks have gone forward, the weather is improving and the Easter break is nearly upon us, many people are setting to work on de-cluttering their houses and sprucing up their gardens. For those of us working in customer service, it is a good time to apply the same spring clean...

  • March 27, 2015

    The need to bridge the customer engagement gap

    Whatever industry an organisation operates in, building mutual understanding between customer and company is at the heart of creating engaged, long-term relationships.However there is a growing gap between the two sides, according to new Eptica research.The Eptica Study: The Power of Linguistics in...