Eptica positioned in Gartner Magic Quadrant for the CRM Customer Engagement Center
The 2015 Eptica Multichannel Experience study
Transforming Customer Engagement in a Multichannel World
Multichannel solution for Customer Interaction Management
2015 Eptica Multichannel Customer Experience Study
We evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via Email, Web Chat and Twitter. We invite you to download the study for detailed infographics, sector breakdowns and a best practice guide to improving...
March 06, 2015
As an industry, the travel sector has been radically changed by the internet. More and more journeys, whether by air or rail, are booked online, and the rise of social media and review sites has provided consumers with the opportunity to give their views on the service they receive. Passengers and...
March 04, 2015
Over the past four years Eptica has been benchmarking the UK customer experience by evaluating 100 leading brands on their ability to provide answers to routine questions via the web, email, Twitter and web chat.Against a background of ever-more demanding consumers, the 2015...
March 03, 2015
Reading, 3 March 2015: UK brands are failing to improve the customer service they offer, answering under half of questions asked via the email, Twitter and web channels, according to a new study. Twitter is coming of age as a customer service channel...
January 29, 2015
Reading, 29 January 2015, Eptica today announced that fast growing UK retailer The Works increased efficiency and improved the customer experience during the crucial peak retail trading season by using its multichannel...