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    Improving customer engagement and satisfaction through better quality of service

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    Reducing Customer Service costs by increase efficiency

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    Driving sales by maximizing every sales opportunity

Latest Resources

2015 Eptica Multichannel Customer Experience Study

We evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via Email, Web Chat and Twitter. We invite you to download the study for detailed infographics, sector breakdowns and a best practice guide to improving...

  • Eptica Multichannel Customer Engagement Suite

  • Knowledge Management for Customer Service Success

  • March 06, 2015

    Making the travel customer service journey seamless

    As an industry, the travel sector has been radically changed by the internet. More and more journeys, whether by air or rail, are booked online, and the rise of social media and review sites has provided consumers with the opportunity to give their views on the service they receive. Passengers and...

  • March 04, 2015

    Half of customer questions left unanswered, according to new multichannel study

    Over the past four years Eptica has been benchmarking the UK customer experience by evaluating 100 leading brands on their ability to provide answers to routine questions via the web, email, Twitter and web chat.Against a background of ever-more demanding consumers, the 2015...