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Case Study: L’Occitane enhances customer experience

In order to enhance customer experience and improve operational efficiency, L’Occitane en Provence selected Eptica for its multichannel and multilingual customer engagement solutions.

Download our new case study to find out how Eptica Chat brings a more human dimension to L’Occitane’s online customer relations and represents exceptional added value, leading to a direct increase in online sales thanks to a better conversion rate, ten times higher than that of the website.

L’Occitane en Provence case study >>

How we can help you

Eptica is a global provider of multichannel customer interaction software, including Web Self-service, Social Customer Service, Email Management, Chat, Fax-Letter- SMS and Knowledge management for Customer Service.

Available on premise or SaaS, Eptica software enables website and customer service channels to improve quality of service, resolve enquiries faster, reduce costs and maximize every sales opportunity.