When customers visit your website, gathering information about their available choices, Web self-service can give your site the customer service advantage so they stop searching and find the answers they need.
Enabling your customers to resolve pre and post sale enquiries on your website will increase online conversions and reduce operational expenditure but only if you deliver self-service that customers actually want!
Use this webinar to find out how to:
- Improve online customer engagement Increase self-service resolution rates
- Improve customer experience end-to-end - even when customers move from your web channel to another
- Optimise the use of online service to improve agent effectiveness across all contact channels
- Eptica is at the forefront of addressing these challenges, working with companies including
Expedia, Confused.com, La Redoute, Barclays and Littlewoods.All those who register will receive a complimentary copy of IDC's White Paper "Email Management and Web Self-Service: a Winning Combination" after the Webinar.
Once registered, you will automatically receive a confirmation of your registration and, a few days before the Webinar you will receive a reminder.
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