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Agenda
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09:30am - 10:00am |
Registration & breakfast |
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10:00am - 10:10am |
Welcome from CCAS |
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10:10am - 10:50am |
Breakfast Keynote
The Multichannel Customer Experience:
How to ensure your Customer Service is
Joined up and Future proof
Olivier Njamfa, CEO & President, Eptica
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10:50am - 11:20am |
Live Demo of the solution and key features
Ai Ling, Director Asia Pacific & Romaine Lazzarotto,
Pre-Sales Manager, Asia Pacific |
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11:20am - 11:40am |
Reaching NEW heights for Web, Social and
Mobile Customer Self-service
Huiyoong Yong, IT Strategic Communications, AirAsia
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11:40am - 12:00pm |
Best Practices and Case Studies:
Dee Roche, Global Marketing Director, Eptica |
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12:00pm - 12:20pm |
"What are your challenges?" - put your questions
& experiences to the group |
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12:20pm |
Networking and refreshments |
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Contact Centre Association of Singapore. The Voice of the
Contact Centre Industry |
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