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Meet Olivier
Meet and hear from Olivier Njamfa CEO & President
Eptica, global
providers of multichannel customer
interaction software.
Olivier Njamfa, President and CEO of Eptica, co-founded
the
company in 2001. Previously, he was
Vice-President and Chief
Operating Officer of Com6,
a leading European e-CRM software
company.
From 1999 through to 2001, Mr. Njamfa
managed the
International Indirect Operations
of Showcase, a leading
software provider of
Business Intelligence and Datamining
solutions. From 1995 through to 1999,
Mr. Njamfa was first
Director of the Finance
and Banking Department of Comshare
(provider of Business Intelligence and Analytical Applications)
and then moved on to becoming the Managing Director of their
French subsidiary. Olivier Njamfa is a graduate of ESC Rouen,
and holds an MBA from the ESCP in Paris, France.
Your company’s
CEO or CIO may want to attend with you?
According to a new
survey by Gartner, customer service technology for
better managing customer interactions is now a top 10 priority
for CIOs. And they are not alone,
Forrester has
described 2012
as the year that customer service comes of age, with it
becoming a strategic driver for CEOs looking to grow their
companies. |
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Contact Centre Association of Singapore. The Voice of the
Contact Centre Industry |
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