RSPCA use Eptica to Cut Response Times for Animal Cruelty from 2 days to 20 minutes Read more...

New: Eptica Social Media Interaction Management Suite: Find out how to manage Social Media customer service Read more

Social Media Webcast, view now: How to make Social Media a real channel of Customer Service. Listen now

New: The Eptica Multichannel Customer Service Study 2011 of 100 leading UK brands reveals severe email shortcomings in multichannel customer service. Download full report

Multichannel Case Study: Read how the award-winning Ageas Insurance eStream project increased service efficiency by 50% and cut inbound calls by 23%. Download Now

22% growth in sales for the first half of 2011: Eptica got off to a flying start in 2011 with the launch of its Social Media Interaction Management suite.

Eptica around the world:
Auchan in China adopts Eptica Email Management in SaaS mode to manage email interaction in traditional and simplified Chinese.

AirAsia, the world's largest low-cost airline has put Eptica at the heart of its online customer service and social media strategy. Eptica's multi channel Self-service portal, AskAirAsia, is answering 15,000 questions a day from customers on its website and Facebook pages and soon to go live on mobile.

Viadeo, the leading professional networking site in France invests in Eptica Email Management for improved email customer service.

Eptica is constantly committed to developing innovative leading edge software that enables organisations to transform the quality and efficiency of their customer service - our goal is to help you to increase sales and customer retention by enabling you to deliver the right answer to your customers, at the right time.

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Are you linking social media with customer service?

The growth of social media over the past few years has been phenomenal, providing completely new ways of communicating for both consumers and brands.

Read more on The Eptica Customer Experience Blog

Email customer service – why does it need to be so hard?

When it comes to email customer service, companies seem to see it as a low priority in terms of speed and quality of service, either failing to answer queries or taking an age to respond.

Read more on The Eptica Customer Experience Blog

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What does the iPad mean for customer service? Latest Eptica blog post...
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