Domestic & General has just been highly commended in the Best Use of Technology in Customer Service category at the 2012 Financial Sector Technology (FST) Awards.
The UK’s leading warranty specialist, Domestic & General has implemented Fido, a centralised knowledge management system built on Eptica’s software. Since Fido went live in 2011, customer call times have been reduced by nearly a quarter (22%) and operational costs have been lowered. Read more.
Ageas Insurance Solutions (AIS) has won two prestigious Financial Sector Technology (FST) Awards for its successful Ageas eStream service transformation project, powered by Eptica technology. Best Use of IT in Insurance and Best Use of CRM technology were both awarded to AIS in recognition of the way it has transformed its multichannel customer service.
Eptica positioned in Gartner Web Customer Service Magic Quadrant 2010
According to Gartner the knowledgebase for self-service is the most important component of the Web Customer Service suite.
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Confused.com and Eptica shortlisted for Financial Sector Technology award, Best use of IT in Insurance:
Using online customer service technology from Eptica has enabled Confused.com, to manage a significant increase in transactions, drive down costs and increase the quality and speed of customer response. A 50 per cent increase in quotations has been achieved, raising the opportunities for profits as the site receives a fee for each completed transaction from its 100 insurance partners.
Eptica has once again been placed on the Deloitte Technology Fast 500 EMEA 2008, a ranking of the 500 fastest growing technology companies in EMEA. Rankings are based on percentage revenue growth over five years.
This is Eptica’s second consecutive appearance in the Fast 500 and shows Eptica as one of only two software companies in the Multichannel and Online Customer Interaction category. Eptica is regarded as demonstrating continuous growth and European dimension, growing by more than 440 percent during this period.
Deloitte Eptica ranked on the 2007 Deloitte Technology Fast 500 EMEA
