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WEBCAST - Top Ten Customer Service Trends for 2012
Thursday - 26th January 20121, 11.00 - 11.30am
Register here for the Customer Service Trends webcast!
Customer service has dramatically changed - shifting towards new channels such as online, mobile and social media. To make 2012 successful now is the time to review the issues that are shaping the future of customer service.
Paul Barnes, managing director of Eptica UK Ltd, will outline ten key technology trends driving customer service. These are based on discussions with some of the world’s leading companies, industry analysts and Eptica’s own research and experience.
Join Paul Barnes on Thursday 26th January at 11am and learn about the emerging technology trends that will shape customer service in 2012.
