Case study webinar:
How AirAsia Reached New Heights For Travel Customer Service
February 16th
3.00 - 3.30pm GMT
10.00 - 10.30am EST
Thursday - 16th February 2012, 3.00pm GMT / 10.00am EST
REGISTER NOW!
The ability to respond to traveler concerns is a powerful differentiator for improving their personal experience. If done correctly, it also provides an opportunity to drive sales. Today’s travelers are fully engaged through one of your company’s channels – Web, Mobile, Social Media or Customer Service call centre.
However, a joined up strategy for delivering premiere customer service across these channels is needed in order to reduce service costs – a key imperative in the travel industry. Solving any passenger problem before it becomes a major issue will always be reflected in a higher Passenger Experience Index score or improved ASQ rating.
This webinar reveals how Asia’s largest low cost airline, AirAsia, made a dramatic shift from a traditional service model to one that fully embraces multi-channel Web, Mobile, Social and Customer Service. A strategy which has cut call centre costs by 40%.
Click here to join Eptica and AirGate Solutions on Thursday 16th February at 3pm GMT / 10am EST and find out how to take your customer service to new heights.
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About Eptica
Eptica’s multichannel software enables your website and customer service organisation to work together to improve quality of service, resolve enquiries faster and reduce costs.
www.eptica.com
About AirGate Solutions
AirGate Solutions provides Airlines, Airports and Air Rail groups a new way of making the Passenger Experience a humanizing venture.
www.airgatesolutions.com
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