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Eptica at Internet Retailing Conference 2011
Internet Retailing 2011
4th October 2011
Novotel, Hammersmith, London
Conference: 09.00 to 17.00.
Cocktails: 17.00 to 18.00.
Free Exhibition & Workshop Only Visitors: Open 09.00 - 17.00
Eptica invites AirAsia to present...
No frills just full social, mobile customer service
4th October 2011, 2.30pm - 3.00pm
AirAsia may be a no frills airline operation but its customer experience is far from it. It believes in using the latest technology to reach out and communicate with its customers, fans and prospects wherever they are in their virtual or real-world journey. Zaman Ahmad will explain how they manage customers’ interactions through mobile, web and social media and how customer services and marketing connect to provide self-service and individual communications.
Speaker: Zaman Ahmad, Strategy, Innovation and Customer Experience, AirAsia Berhad
Come to meet with Eptica at the stand #27
For more details about the Internet Retailing Conference, please click here.
