News
Webinar: Online Customer Service for Retail
Presented by: Paul Barnes, Managing Director, Eptica UK & Eire
Wednesday 17th March 11.00 - 11.30am
Some of the biggest improvements in ecommerce practices have been in the area of Online Customer Service and improving customer experience. Online retailers are recognising that helping customers to get faster and better service is key to driving more sales, improving customer experience and reducing costs.
This webinar tells the Online Customer Service story of a leading UK fashion retailer and how it has enabled them to:
Deal with their biggest ever Christmas customer service spike without creating a backlog
Reduce inbound contact - only 6.7% of customers that use self-service escalate to email
Improve first contact resolution through its email channel to 90%
Reduce new agent training time by 50%
And how the contact centre is ‘centre stage’ in improving online self-service by highlighting the questions that create inbound demand
Find out how through this FREE webinar.
Don’t miss it - Join us on Wednesday 17th March at 11.00am.
Once registered, you will automatically receive a confirmation of your registration and, a few days before the Webinar, you will receive a reminder.
For further information, contact us here »
