News
Out with Outlook: In with Painless Email Management!
Presented by: Paul Barnes, Managing Director, Eptica UK & Eire
Thursday 22nd October 11.00 - 11.30am
Are you one of the many contact centres still using Outlook or Lotus notes to handle inbound customer email and wishing you had a proper email system? Given how difficult it is to manage even a single personal inbox, it must be a nightmare to manage customer email in this way.
Not sorting out email management is one of those ’painful’ false economies. A proper system will literally halve the time it takes to handle inbound enquiries - a 100% gain in efficiency which can be used to reduce costs and improve quality of service.
Using case study examples, this webinar will show just how easy it can be to manage email properly and the features that every contact centre should have. If call volumes are your issue, it’s even possible to migrate routine FAQ calls through an email channel for lower cost of service and reduced handling time.
Agenda
Getting the right enquiry to the right agent and ensuring it’s answered effectively
Managing email reply content so all agents are providing fast, consistent and accurate answers
Migrating calls to an effective email channel for lower cost of service and reduced handling time
Using email management to build an online customer self-service system and cut inbound contact
Achieving complete workflow control and visibility of agent productivity
Gaining invaluable insight about the issues that create customer demand
Don’t miss it - Join us on Thursday 22nd October at 11.00am.
For further information, please contact:
Dee Roche
Telephone: +44(0)7976 815140
