Partners

Partners

Eptica markets its products through a global network of solution partners, technology integrators, value-added resellers committed to the highest standards of quality and customer service.

By making partner relationships a top priority at Eptica, we ensure mutually beneficial business opportunities that lead to increased revenues and business success. Eptica’s comprehensive partnership program provides members with a wealth of technical, sales and marketing support and training.

Integration and Consulting
Our partners specialised in integration and consultancy are an extension of our sales force and services delivery. They supply extensive domain expertise and offer tailored solutions to meet the unique needs of our global and regional customers.

Hosting and Application Service Providers (ASP)
Deploying technical solutions in ASP or hosting mode is a growing trend. Hence, Eptica has ensured that its solutions have been integrated into the global ASP or hosting offers of key partners in each market.

Outsourcers
Key outsourcers have integrated Eptica into their Customer Service offerings in order to cover the various interaction channels requested by clients.

Technology Partners
Eptica collaborates with the industry’s leading professionals in order to provide our clients with the highest quality of comprehensive technical solutions and services.

Contact us to find out more about our partner programs.

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Webcast

How AirAsia Reaches New Heights For Travel Customer Service

Thursday - 16th February 2012
3.00pm GMT / 10.00am EST

Register for the AirAsia Case Study Webcast

This webinar reveals how AirAsia, made a dramatic shift from a traditional service model to one that fully embraces multi-channel Web, Mobile, Social and Customer Service.

Downloads

The Eptica Multichannel Customer Service Study 2011

A study of how 100 leading UK online brands deliver customer service accross their web and email channels.

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Web Customer Service Guide

Best Practice Guide
This guide takes you on a tour of the ‘must have’ features for successful Web Self service.

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