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Register Now! Learn How Britannia Hotels Use Email Management to Cut Call Centre Costs and Sick Days
Presented by:
Paul Barnes, Managing Director, Eptica UK & Eire
Wednesday 25th March 11.00 - 11.30am
When Britannia Hotels invested in new Email Management software it was to streamline its reservation process and automatically convert fax hotel bookings into inbound emails for faster, more accurate processing. The business impact was immediate with a 16% increase in productivity and average handling time cut from 3 minutes to 2.5 minutes for each reservation.
The new system is successfully reducing the Hotel groups’ contact centre costs but unexpectedly it is also having a positive effect on agent morale. In the words of Britannia Hotel’s Call Centre Manager “We’ve even seen a drop in sick days and we have a much more focussed team, delivering excellent results. ”
Find out how Britannia Hotel’s have used Eptica Email Management to:
- Free up valuable management time.
- Improve agent morale
- Reduce call centre operating costs
- Increase agents’ earning potential
- Reduce sick days amongst call centre staff
For further information, please contact:
Tanya Stroud
Telephone: +44(0)118 949 7072
Or contact us here
