Terms

This is a website of Eptica UK Ltd (Company Number 5660648) (a company registered in England and Wales) whose registered office is at 200 Brooke Drive, Reading, Berkshire United Kingdom RG2 6UB. By accessing or using our website you acknowledge that you understand these terms and agree to be bound by them. If you do not wish to be bound by our terms, then you may not use or access our website.

The Content and design of this website is protected by copyright (and/or other intellectual property rights) either owned by Eptica or used under license from third party copyright owners. The Content contains the trade marks, and logos of Eptica. You may print pages and download reports and pdf documents for your personal use but no part of this website may be reproduced or transmitted for any other purpose. Any other usage may infringe such intellectual property rights. You are not permitted to remove or tamper with the Content of this website, or any part of it. Eptica reserves its right to take such action as it thinks fit in these circumstances.

Website availability:

We will try to make our website available at all times, however, we cannot agree that our site will operate continuously, and without interruptions or be error free. As such we can not accept liability for its unavailability. Clients and other persons must not interfere with the working of our site and in particular, you must not attempt to circumvent security, hack, or otherwise disrupt our systems.

Website updates:

We reserve the right to make changes and corrections, or update the website information, including your access to it. Unless stated to the contrary any new content and features shall be subject to these terms and conditions.

Linked sites:

When you enter an independent third party website from our pages, we would like to clarify that we have no control over the content or availability of that website. We also would like to confirm that the link does not mean that we endorse or accept responsibility for the content and we shall not be held responsible for any loss or damage caused to you. Any concerns regarding a website should be directed to its own web master or customer services department.

Complaints procedure:

We take all customer complaints very seriously. In the event of dissatisfaction please contact us at info.en@eptica.com

Date of issue:

This statement was posted to our website on April 8, 2009. The policy will be in full effect until such time as it is replaced.

Contact Us:

If you have any questions relating to our Terms and Conditions please contact us at info.en@eptica.com

Contact Us

+44 (0)118 949 7072

Find out how we can help you to optimise your multichannel customer service.

Demo Request
Email us here

Webcast

How AirAsia Reaches New Heights For Travel Customer Service

Thursday - 16th February 2012
3.00pm GMT / 10.00am EST

Register for the AirAsia Case Study Webcast

This webinar reveals how AirAsia, made a dramatic shift from a traditional service model to one that fully embraces multi-channel Web, Mobile, Social and Customer Service.

Downloads

The Eptica Multichannel Customer Service Study 2011

A study of how 100 leading UK online brands deliver customer service accross their web and email channels.

Download Study »


Web Customer Service Guide

Best Practice Guide
This guide takes you on a tour of the ‘must have’ features for successful Web Self service.

Download Guide »