News
Webinar: Transforming customer service in the Insurance sector
Webinar: October 20th, 1.00-1.30pm
In a study of customer service in the Insurance sector, it was found that 40% of insurance websites don’t offer the ability for customers to ask a question by email, and of those that did a third didn’t reply. 62% of companies emailed sent a reply asking the customer to phone.
As one of the most competitive, low margin industries and customer loyalty decreasing, new approaches to customer service are needed in order to increase revenue and reduce costs. This webinar will explain how.
Effective Web Customer Service, Email Management and Social Customer Service will all be covered in this 30 minute webinar.
Using insight from companies such as Fortis and Gocompare and other leading brands across the Internet, you’ll discover how to:
- Migrate calls and emails to an effective web channel for lower cost of service and reduced handling time
- Deploy an accurate and consistent knowledge base to effectively answer customer queries across all channels
- Reduce paper processes involved in insurance sales and administration
- And importantly, gain invaluable insight about what customers want and the issues that create customer demand
October 20th, 1.00-1.30pm Paul Barnes, UK & Eire MD, Eptica
