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Webcast: Web Customer Service - Putting Customer Experience First
Webinar: November 25th, 1pm
This webinar will take you on a tour of the ‘must have’ features for successful online customer self-service. Web based customer service comes in many shapes and flavours, with some offering a better experience than others.
You’ll discover how to:
- Migrate calls and emails to an effective web channel for lower cost of service and reduced handling time
- Deploy an accurate and consistent knowledge base to effectively answer customer queries across all channels
- And importantly, how to gain invaluable insight about what customers want and the issues that create customer demand
November 25th, 1.00-1.30pm Paul Barnes, Managing Director for UK and Eire, Eptica
