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Webcast: Web based Customer Service - Putting Customer Experience First

This webinar will take you on a tour of the ‘must have’ features for successful online customer self-service. Web based customer service comes in many shapes and flavours, with some offering a better experience than others. This is intended for ecommerce and customer service operations that want to offer the best customer experience online in order to minimise customer service costs and increase sales.

September 23rd, 1-1.30pm
Paul Barnes, UK & Eire MD, Eptica

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+44 (0)118 949 7072

Find out how we can help you to optimise your multichannel customer service.

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New Whitepaper & Webcast

NEW Whitepaper:
Taming the beast: How to make your Social Customer Service a Success

Find out how to extend your customer service to manage social media in a cost effective way.

Download Whitepaper »


View Now Webcast:
‘How to Future Proof your Customer Service’ to support eCommerce, Social and Mobile Commerce

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Downloads

The Eptica Multichannel Customer Service Study 2011

A study of how 100 leading UK online brands deliver customer service accross their web and email channels.

Download Study »

Best Practice Guide: Web Customer Service

This guide takes you on a tour of the ‘must have’ features for successful Web Self service.

Download Guide »