News
Webcast: Social Media Success - How to make Social Media a real channel of Customer Service.
Webcast from 8th March 2011
Facebook has revolutionized the way people interact socially, it can also transform how you deliver customer service.
Eptica will show you how Eptica Social Media Interaction Management will enable you to seize the opportunity of the social web to listen, respond and seamlessly integrate Facebook enquiries into your customer service environment, to be processed like any other enquiry.
Social Media represents a wealth of opportunity to shape customer relationships, it’s also a place where complaints can escalate beyond control.
In this show and tell product launch webcast we will show you:
- How customer service can act quickly to provide customers with the answers they need and manage negative comments before they multiply in number
- How to make community managers roles easier, helping them to respond more efficiently to social media posts
- Enable staff to push important information through the social channel and easily collaborate with colleagues to manage issues
Are you listening to the voice of your customers on Social Media?
Login to see how you can make social media a real channel of customer service, where customers can reach out to your service team for answers to their questions.
Now is the time to improve customer satisfaction and sales by letting your customers contact you for service through social media. After all it’s the fastest growing community in the world!
