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Resources

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Welcome to Eptica’s Resource Center.

White Papers

Download the latest Eptica white papers to find out more about Eptica Customer Engagement Suite where the customer service market is going, and advice on delivering customer service in the age of social media.

Video

See how Eptica’s Customer Engagement solution can transform how you interact with your customers through email, web self-service, social media, chat and even the more traditional channels such as faxes, letters and text messages.

Blog

This blog provides our thoughts on where the customer service market is going, highlights good practice and provides advice on delivering customer service in the age of social media.

Cases Studies

See our latest case studies to find out more about how Eptica helps improve customer relationships, boost operational efficiency and increase selling opportunities.

Datasheets

Engaging with customers, whatever channel they choose, is at the heart of success in today’s markets. Find out more about the Eptica Customer Engagement platform here.

Here you can find the latest get in-depth information on Eptica Customer Engagement Suite, Customer Service best practice through case studies, industry studies, white papers, and more.