Cases studies

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Ageas Insurance Solutions (AIS)

Ageas Insurance Solutions (AIS) is a leading personal insurance broker and part of the award winning Ageas UK group (formerly known as Fortis UK). AIS currently insures more than 1 million customers through its own brands and various affinity partners

Product: Eptica Customer Engagement Suite, Email Management, Fax-Letter-SMS, Self-service
Industry: Insurance

L'Occitane en Provence

L’Occitane en Provence, the French beauty product and fragrance brand founded in 1976, manufactures and sells natural and organic cosmetics and well-being products all around the world.

Product: Eptica Customer Engagement Suite, Email Management, Chat, Self-service, Social Media
Industry: Other, Retail

Britannia Hotels

Britannia Hotels Group, the largest privately owned hotel chain in the UK, has streamlined its reservation process using Eptica Email and Fax processing technology to cut hotel reservation and customer service costs.

Product: Eptica Customer Engagement Suite, Email Management, Fax-Letter-SMS
Industry: Travel


RSPCA has slashed the time it takes to respond to cases of animal cruelty reported through its website, from days to a matter of minutes, after investing in advanced email management technology from Eptica.

Product: Email Management
Industry: Other

Domestic & General

Domestic & General is the UK’s leading warranty specialist and provides warranty services for more than 7 million customers

Product: Agent Knowledge Base
Industry: Insurance