Meaningful conversations between brands & individuals improve daily life for everyone
Artificial Intelligence: Changing the Customer Experience landscape
Eptica positioned in Gartner Magic Quadrant for the CRM Customer Engagement Center
See Eptica in action at the Gartner CX Summit 2017, 10-11 May, London
2017 UK Retail Customer Conversations Study
40 leading UK retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook, along with 1000 consumers...
March 24, 2017
So far in this three part series covering artificial intelligence (AI) in customer experience I’ve explained the difference between bots and chatbots and some of the key concepts that you need to know about. In this third part I’ll finish my list of terms and describe how they can deliver an improved customer experience
March 22, 2017
Following last week’s blog introducing artificial intelligence (AI) and explaining the difference between bots and chatbots, in my next two posts I want to explore the types of AI and how they can be applied in customer experience. Firstly, here are four key terms that you need to know
March 30, 2017
Even though 93% of consumers say they are more likely to buy if they receive a positive customer experience, UK retailers are struggling to deliver adequate, consistent service new Eptica research suggests.
October 06, 2016
Despite the growth of digital channels, insurers seem to be stuck in an analog world, unable to respond accurately, quickly or consistently to customer queries asked via the web, email, Twitter, Facebook or chat, according to new Eptica research.