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Birmingham City Council

  • Industry : Public Sector
  • Product : Eptica Customer Engagement Suite, Email Management, Agent Knowledge Base
  • Country : United Kingdom

Birmingham City Council is delivering improved service to its 1.1 million citizens by using Eptica’s artificial intelligence-powered customer experience platform to respond consistently to the over 2.19 million emails and phone…

Latest press release: Birmingham City Council puts knowledge at the heart of customer service with Eptica