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Eptica will be attending the Customer Experience Exchange for Financial Services on 18th and 19th February 2014 in London

Between 18-19th February 2014 at Hilton London Syon Park

Eptica is Silver sponsor of the two day event, which will feature round table discussions, cutting edge case studies and practical workshops on Building Customer Trust & Driving Profitable Growth with a Holistic Customer Experience Strategy.

The Customer Experience Exchange takes place between 18-19th February 2014 at Hilton London Syon Park, London, United Kingdom. Attend the Customer Experience in Financial Services Exchange to discuss key issues including:

  • Effectively managing the migration to online and mobile banking
  • Extracting maximum value from social media to ensure a holistic customer experience
  • Gaining a comprehensive understanding of the regulatory environment
  • Implementing appropriate processes and channel strategies to counter changes in consumer behaviour
  • Moving from 'big data' to actionable insight to drive continuous business improvements

Embedding customer centricity through effective people engagement, motivation and training To find out more about the event, visit the Customer Experience in Financial Services Exchange website. --> http://www.customerexperienceexchangefs.com/