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Issue #4 | Eptica retail study finds nearly 50% of queries are left unanswered

April 2017

Issue #3 | AI: Changing the Customer Experience Landscape

March 2017

Issue #2 | How AI is changing the way brands interact with customers

February 2017

Issue #1 | 10 of the most popular blog posts of 2016

January 2017

Issue #4: 7 ways to harness chat for improved customer service

November 2016

Issue #3: 7 components of superior self-service

August 2016

Issue #2: Eptica unveils new corporate identity

April 2016