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    Improving customer engagement and satisfaction through better quality of service

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    Reducing Customer Service costs by increase efficiency

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    Driving sales by maximizing every sales opportunity

Latest Resources

Consumers vs Agents: Can the Gap be closed?

The Eptica Power of Linguistics in Customer Service Study, which surveyed both consumers and contact centre agents, highlights a growing understanding gap between the two sides when it came to customer experience.

  • APAC Health Insurance Multichannel Customer Experience Study 2015

  • 2015 Eptica Multichannel Customer Experience Study

  • September 04, 2015

    Why your CEO should work a shift in the contact center

    In competitive markets, customer service is often the most important differentiator. This is especially true if companies are selling similar products, at similar prices – and for service businesses such as utilities and financial services where there is no physical product to create a...

  • September 03, 2015

    Meeting the customer service needs of APAC millennials

    The rise of the millennial generation (those born between the 1980s and 2000) is being felt around the world. As the spending power of millennials (also known as Generation Y) grows, companies are having to evolve in order to meet their particular needs. This is particularly true in Asia Pacific...

  • August 07, 2015

    Eptica continues expansion in H1 2015

    Eptica announces continued operational growth on SaaS solution across the first six months of 2015. Revenues and profitability were driven by increased customer numbers, particularly from companies adopting its Cloud based solution.

  • August 05, 2015

    APAC health insurers need to increase investment in multichannel customer experience

    Leading companies leave over half of consumer queries unanswered on digital channels. Despite the rising importance of multichannel customer experience, health insurers in the Asia Pacific region are still neglecting online channels, and are driving...