Improving customer engagement and satisfaction through better quality of service


    Reducing Customer Service costs by increase efficiency


    Driving sales by maximizing every sales opportunity

Latest Resources

Eptica Multichannel Customer Engagement Suite

Find out Eptica’s multilingual Customer Engagement Suite transforms customer service

  • Knowledge Management for Customer Service Success

  • 2014 Eptica Multichannel Customer Experience Study

  • The Works delivers busiest ever Christmas with Eptica

    Reading, 29 January 2015, Eptica today announced that fast growing UK retailer The Works increased efficiency and improved the customer experience during the crucial peak retail trading season by using its multichannel...

  • Over half UK shoppers can’t find basic information online

    Reading, 10 December 2014, Despite online sales expected to hit £4.7 billion this Christmas , retailers are still not providing the right customer experience on the web. 55% of UK shoppers say they cannot find basic information, such as delivery and ...