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    1

    Improving customer engagement and satisfaction through better quality of service

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    2

    Reducing Customer Service costs by increase efficiency

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    3

    Driving sales by maximizing every sales opportunity

Latest Resources

Consumers vs Agents: Can the Gap be closed?

The Eptica Power of Linguistics in Customer Service Study, which surveyed both consumers and contact centre agents, highlights a growing understanding gap between the two sides when it came to customer experience.

  • 2015 Eptica Multichannel Customer Experience Study

  • Knowledge Management for Customer Service Success

  • July 01, 2015

    Customer service and the public sector – how can it be improved?

    Last week UK government body HMRC said that it would spend an additional £45m to improve customer service for taxpayers. The money will be used to employ 3,000 more customer-facing staff, with a further 2,000 existing employees moved temporarily to help with the forthcoming tax...

  • June 26, 2015

    Do you need a Chief Customer Officer?

    Customers are becoming ever-more demanding, across every channel, while competition has never been fiercer. All of these factors mean that the customer experience is now central to winning and retaining business for organizations of all sizes. Customer service is now everyone’s job, from...