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    Improving customer engagement and satisfaction through better quality of service

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    Reducing Customer Service costs by increase efficiency

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    Driving sales by maximizing every sales opportunity

Latest Resources

Consumers vs Agents: The Growing Customer Experience Gap

The Eptica Power of Linguistics in Customer Service Study, which surveyed both consumers and contact centre agents, highlights a growing understanding gap between the two sides when it came to customer experience.

  • Knowledge Management for Customer Service Success

  • March 27, 2015

    The need to bridge the customer engagement gap

    Whatever industry an organisation operates in, building mutual understanding between customer and company is at the heart of creating engaged, long-term relationships.However there is a growing gap between the two sides, according to new Eptica research.The Eptica Study: The Power of Linguistics in...

  • March 25, 2015

    3 ways of successfully making customer service everyone’s job

    In today’s ultra-competitive markets, successful businesses understand that customer service is everyone’s job. Whether you are the CEO, staff the contact center, are a delivery driver or work in a store, you contribute to how consumers view your company. Brand reputation can be...