Eptica positioned in Gartner Magic Quadrant for the CRM Customer Engagement Center
Transforming Customer Engagement in a Multichannel World
Multichannel solution for Customer Interaction Management
The Eptica Multichannel Experience study
February 25, 2015
We live in a multichannel world, where customers are demanding answers to their questions through an ever-increasing range of channels.
Reading, 29 January 2015, Eptica today announced that fast growing UK retailer The Works increased efficiency and improved the customer experience during the crucial peak retail trading season by using its multichannel...
Reading, 10 December 2014, Despite online sales expected to hit £4.7 billion this Christmas , retailers are still not providing the right customer experience on the web. 55% of UK shoppers say they cannot find basic information, such as delivery and ...