Eptica positioned in Gartner Magic Quadrant for the CRM Customer Engagement Center
Transforming Customer Engagement in a Multichannel World
NEW Eptica Multichannel Experience Study
Multichannel Solution for Customer Interaction Management
UK 2016 Eptica Multichannel Customer Experience Study
We evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via Email, Web Chat, Twitter and Facebook. We invite you to download the study for detailed infographics, sector breakdowns and a best practice guide...
September 23, 2016
According to new research, consumers now believe it takes six different interactions to resolve an issue - how can companies reduce this?
September 21, 2016
Over the past few years we’ve seen whole industries transformed thanks to digital technology. From publishing to retail to transportation, new entrants have shaken up mature markets, and unseated existing leaders through innovative business models.Recent research from Fujitsu points to insurance being next in line for digital disruption.
June 08, 2016
Advanced linguistics technology and CEO recognized as leading the way in customer experience at the 5th International Customer Relationship Excellence Leadership Summit in Hong Kong. Organized by the Asia Pacific Customer Service Consortium (APCSC) ...
May 25, 2016
Eptica, provider of collaborative digital customer engagement platforms, announced today that it has been included in Gartner Inc’s “Magic Quadrant for the CRM Customer Engagement Center (CEC)” by Michael Maoz and Brian Manusama, May 4, 2016...