•  
    1

    Improving customer engagement and satisfaction through better quality of service

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    2

    Reducing Customer Service costs by increasing efficiency

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    3

    Driving sales by maximizing every sales opportunity

Latest Resources

UK 2016 Eptica Multichannel Customer Experience Study

We evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via Email, Web Chat, Twitter and Facebook. We invite you to download the study for detailed infographics, sector breakdowns and a best practice guide...

  • Consumers vs Agents: Can the Gap be closed?

  • US Retail Multichannel Customer Experience Study

  • June 24, 2016

    The ROI of improved customer experience

    Businesses understand that improving the customer experience has a direct impact on revenue generation. Happier customers are more loyal, will spend more and recommend your company to their friends.Business success depends on a wide variety of factors and it can be hard to isolate customer...

  • June 22, 2016

    Overcoming the knowledge challenges in customer experience

    In today’s fast moving economy, businesses rely on knowledge in all formats to drive their operations. In this digital world we know more and more about our customers and their needs, and successful organizations use this to deliver an improved, consistent and faster customer...