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When customers are browsing the Internet, gathering information about their available choices, Eptica Self-service™ gives your Web site the customer service advantage so they stop searching and find the answers they need.

Eptica Self-service™ is powered by an intelligent meaning based search engine, using our new linguistics features to understand the deeper meaning of your customers’ questions in order to deliver the most accurate answer from a knowledgebase - enabling your customers to answer their own questions through your Web site or Mobile Application.

Eptica’s unique powerful linguistics features and flexible Self-service deployment options opens new ways of selecting and presenting information to your customers.

  • Reap the benefits in sales and customer satisfaction
  • Increase brand engagement and the length of time customers spend on your site
  • See the big picture by tapping into the huge volume of customer insight within your self –service system
  • Reduce routine and repeat enquiries so your customer service staff can spend more time with highly-qualified Web site visitors
  • Gain the customer service advantage, providing instant online answers combined with a seamless, fully integrated route to customer service staff by email, chat or phone

Eptica enables your Web and customer service channels to work together to improve customer engagement, give customers better information, resolve enquiries faster and maximise every sales opportunity.

Web Self-service Benefits

  • Improve online customer experience
  • Reduce inbound emails by half
  • Reduce inbound calls by 30% and more
  • Improve answer accuracy to more than 90%
  • Increase sales conversion

Downloads


Web Self-service Factsheet

Improve online customer experience. Dramatically reduce inbound calls and emails.

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Best Practice Guide: Web Customer Service Guide

This guide takes you on a tour of the ‘must have’ features for successful Web Self service.

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