New Eptica Multichannel Customer Experience Study
100 leading UK companies were evaluated on their ability to provide answers to 10 routine questions via Email, Web Chat and Twitter.
The study found that UK companies are still struggling to deliver adequate customer service across multiple channels and revealed a growing gap between the best and worst online customer experience across 10 sectors.
Download the study for detailed infographics, sector breakdowns and a best practice guide to improving customer experience.
How we can help you
Eptica is a global provider of multichannel customer interaction software, including Web Self-service, Social Customer Service, Email Management, Chat, Fax-Letter- SMS and Knowledge management for Customer Service.
Available on premise or SaaS, Eptica software enables website and customer service channels to improve quality of service, resolve enquiries faster, reduce costs and maximize every sales opportunity.
- 25 March 2014
- Twitter least effective customer service channel for UK brands, according to new study