CCAS Breakfast Meeting, 12th October 2012, to view in the browser, click here.
 
  CCAS
CCAS Breakfast Meeting Sponsored by Eptica Pte.
The Multichannel Customer Experience
Friday 12th October, Grand Park Orchard Hotel, Singapore		 CCAS Breakfast Meeting
 
The CCAS and Eptica invite you to attend this special multichannel breakfast to help you address the key issues facing customer service today.  The morning will cover the essential steps and provide you with achievable solutions for creating a seamless multichannel customer experience and a more efficient service operation, including:

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•		 How to improve efficiency and reduce your service costs
by up to 40%
How to improve quality of service and first contact resolution
to more than 90%
How to reduce the volume of inbound emails by 50% and
calls by more than 30%
And how to achieve joined up and future proof multichannel
web, email, social, chat, telephone and mobile customer service. 

This breakfast seminar comes at no cost for your participation.
 
   
  This event is sponsored by Eptica Pte.
Eptica is a leading provider of Multichannel
Customer Interaction software including Web
Self-service, Social Customer Service, Email
Management, Chat, Fax-Letter-SMS and
Knowledge Management for Customer Service. 
Find out more here or visit the website at www.eptica.com

Meet and hear from
Olivier Njamfa - CEO & President
For more information click here
Eptica
Olivier Njamfa
 
 
Register here
 
Guest Speaker
Air Asia
 Huiyoong Yong,
IT Strategic Communications,
AirAsia

When?
Friday, 12th October 2012
9:30am - 12:30pm

 Where?
Grand Park Orchard Hotel
270 Orchard Road
Singapore 238857

Prize Draw
 Win a Samsung
Galaxy Tablet!
Grand Park Orchard Hotel
 
 
  To register for the CCAS Breakfast Meeting, please click here  
  Contact Centre Association of Singapore. The Voice of the Contact Centre Industry