Outsourcers
With more than 260 subsidiaries worldwide, arvato is one of the world’s biggest internationally networked media service providers. In fiscal year 2004, the group that is part of Bertelsmann AG generated sales of 3.76 bn. arvato’s global subsidiaries currently employ more than 41,000 people. arvato AG includes the companies arvato print (e.g. MOHN Media and numerous printing houses in Europe and America), the divisions arvato direct services (e.g. customer retention systems and service center services), arvato logistics services (logistics/supply chain management), arvato storage media (e.g. production of CD-ROMs, DVDs and audio CDs) and arvato systems (international provider of qualified and tailor-made IT services) and empolis, a leading provider of company-wide content and knowledge management solutions as well as the mobile entertainment provider arvato mobile with the brands handy.de and TJ.net.
http://www.arvato.com
beCogent offer a diverse range of contact centre solutions, including fully outsourced partnerships, services to complement and support an in-house operation, short and long-term consultancy and project work.
Experts in the call centre services industry, beCogent focus entirely on what they do best, adding value to clients’ service by delivering creative solutions to meet all of their contact centre needs. beCogent has won a number of prestigious industry awards, including Employer of the Year at the Orange National Business Awards for the UK and Employer of the Year and Business of The Year at the Orange National Business Awards For Scotland.
http://www.becogent.com
Callmedia is a UK technology leader in contact centre and CTI software development with relationships with some of the largest organisations in the industry. Based in Fareham in Hampshire in the UK, but with offices throughout the UK and customers throughout the globe, Callmedia offers products and services that deal with a range of applications from predictive dialling to multi-channel contact centres, and from mission critical conferencing applications to web-based scripting, from protocol conversion to host-based routing and from simple screen-popping to complex call handling systems.
Callmedia is in use extensively in the outsourced call centre industry, financial services, manufacturing, local government, travel and distribution and is recognised for its flexibility, reliability, solid engineering and comprehensive integration capabilities. As a switch independent, platform independent offering across the spectrum of call centre activity it is the contact centre system of choice.
http://www.callmedia.co.uk
SITEL is a leading global provider of outsourced customer support services. On behalf of many of the world’s leading organizations, SITEL designs and improves customer contact models across its clients’ customer acquisition, retention and development cycles. SITEL manages approximately two million customer interactions per day via the telephone, e-mail, Internet and traditional mail. SITEL has over 39,000 employees in 91 global contact centers, utilizing more than 32 languages and dialects to serve customers in 56 countries SITEL is a leader in the contact center industry.
http://www.sitel.com
