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The Works

The Works stocks books, toys, gifts, stationery and arts & crafts at discount prices, and sells over one million products every week. With 300 stores and an expanding online business, The Works serves over 22.5 million people every year.

Product: Eptica Customer Engagement Suite, Email Management
Industry: Retail

Shop Direct

Shop Direct is the UK’s fourth largest online retailer, with annual sales of more than £1.7 billion. Their digital department store brands include Very.co.uk, which is now a £800 million brand, and receives over a million visits each day.

Product: Email Management, Self-service
Industry: Retail

AirAsia

Eptica Enables AirAsia to Reach New Heights for Social Customer Service.

Product: Eptica Customer Engagement Suite, Self-service, Social Media
Industry: Travel & Leisure

L'Occitane en Provence

For over 30 years, L'OCCITANE has drawn inspiration from Mediterranean art de vivre and traditional Provencal techniques to create natural beauty products.

Product: Email Management, Chat, Self-service
Industry: Retail

Vivastreet

Vivastreet is a free, classified ads site. It ranks among the top two largest in the UK and is ninth largest in the world.

Product: Eptica Customer Engagement Suite, Email Management, Self-service
Industry: Travel & Leisure

Mind Candy

Mind Candy’s vision is to create the greatest family entertainment company in the world for this new digital generation.

Product: Eptica Customer Engagement Suite, Email Management
Industry: Travel & Leisure

Laithwaite's Wine

Laithwaites Wine deliver wine to over 700,000 customers.

Product: Eptica Customer Engagement Suite, Email Management, Self-service, Social Media
Industry: Retail

NHS BSA

The NHS Business Services Authority is a Special Health Authority and an Arms Length Body of the Department of Health which provides a range of critical central services to NHS organisations, NHS contractors, patients and the public.

Product: Eptica Customer Engagement Suite, Agent Knowledge Base, Self-service, Social Media
Industry: Public Sector

The White Company

One of the UK’s fastest growing multichannel retailers of impeccably stylish products, principally in white.

Product: Eptica Customer Engagement Suite, Email Management
Industry: Retail

People Lottery

People's Postcode Lottery manages society lotteries on behalf of a range of charitable bodies, these lotteries support charities and good causes.

Product: Eptica Customer Engagement Suite
Industry: Other

Harrington Brooks

Harrington Brooks is one of the UK's leading debt solution providers.

Product: Eptica Customer Engagement Suite
Industry: Other

Carole Nash

Leading and pioneering motorcycle insurance specialist, providing cover for around 240,000 motorcycles and scooters.

Product: Eptica Customer Engagement Suite, Email Management, Agent Knowledge Base, Self-service
Industry: Insurance

Hastings Direct

Hastings Direct, a division of Hastings Insurance Services Limited, is a UK company providing insurance policies and related products by phone and on the internet.

Product: Eptica Customer Engagement Suite, Email Management, Agent Knowledge Base, Chat, Fax-Letter-SMS, Self-service
Industry: Insurance

Brent Council

Brent Council’s call centre receives seven to eight thousand customer enquiries each month covering areas such as: Revenue and Benefits, Street Care and Environmental Health.

Product: Eptica Customer Engagement Suite, Email Management
Industry: Other

Debenhams

Debenhams is a leading international, multichannel brand with a proud British heritage which trades out of 240 stores across 28 countries.

Product: Eptica Customer Engagement Suite, Email Management, Agent Knowledge Base, Chat
Industry: Retail

Easyroommate

Easyroommate is the world’s largest flatshare site, operating in 37 Countries and 12 different Languages.

Product: Eptica Customer Engagement Suite, Email Management, Agent Knowledge Base, Self-service
Industry: Other

TUI

The world’s number one integrated tourism group.

Product: Eptica Customer Engagement Suite, Email Management, Chat, Self-service, Social Media
Industry: Travel & Leisure

New Look

New Look began in 1969 with a single fashion store in the UK, they now have 569 stores in the UK and over 200 across Europe, China, North Africa, the Middle East and Asia.

Product: Eptica Customer Engagement Suite, Email Management
Industry: Retail

Dixons Carphone

New multichannel knowledge base system helps Dixons’ KNOWHOW provide customer service boost.

Product: Eptica Customer Engagement Suite, Agent Knowledge Base
Industry: Retail

Capita

The UK's leading provider of business process outsourcing and integrated professional support service solutions.

Product: Eptica Customer Engagement Suite, Email Management
Industry: Other

Crédit Agricole

Crédit Agricole is a French network of cooperative and mutual banks comprising the 39 Crédit Agricole Regional Banks.

Product: Email Management
Industry: Banking

RSPCA

The RSPCA is the leading UK animal welfare charity, specializing in rescue, animal welfare and preventing animal cruelty.

Product: Eptica Customer Engagement Suite, Email Management
Industry: Other

Ageas

Ageas UK is an award-winning Personal, Commercial and Protection insurance provider in the UK.

Product: Eptica Customer Engagement Suite, Email Management, Fax-Letter-SMS
Industry: Insurance

Britannia Hotels

Britannia Hotels Group is he largest privately owned hotel chain in the UK.

Product: Eptica Customer Engagement Suite, Email Management, Fax-Letter-SMS
Industry: Travel & Leisure

Domestic & General

Domestic & General is the UK’s leading warranty specialist, providing warranty services for more than 7 million UK customers. Through its Fido knowledge management project, powered by Eptica, it has transformed customer service by centralizing knowledge.

Product: Eptica Customer Engagement Suite, Agent Knowledge Base
Industry: Insurance