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Date : 06/08/2016

Eptica wins prestigious Customer Service awards in Asia Pacific

Advanced linguistics technology and CEO recognized as leading the way in customer experience

Olivier Njamfa accepts his award

HK CRE Innovation Expo Innovation Awards

Singapore, 8 June 2016; Eptica, provider of collaborative digital customer engagement platforms, won two awards at the recent 5th International Customer Relationship Excellence Leadership Summit in Hong Kong. Organized by the Asia Pacific Customer Service Consortium (APCSC), the International Customer Relationship Excellence (CRE) & Innovation Expo Awards recognize advanced technologies that solve business challenges and improve customer experience, helping companies develop sustainable business development strategies in the Asia-Pacific region.

As part of its focus on innovation, the 2016 CRE & Innovation Expo Innovation Awards honored Eptica for its advanced linguistics technology. This enables companies to deepen understanding of their customers, allowing them to provide faster, more accurate and comprehensive answers to their queries across multiple languages and channels, improving the digital experience and driving increased loyalty.

“At Eptica we are honored to receive the Hong Kong International Expo CRE Innovation Award for ‘CRE Innovative Digital Linguistics Engine’. Linguistics is at the very heart of our solution and we are delighted by this recognition at the prestigious International Expo CRE Innovation Awards,” said Olivier Njamfa, CEO and co-founder of Eptica.

Customer Relationship Excellence AwardsOlivier Njamfa also received the "Entrepreneur CEO of the Year" award, for special recognition of his work over the past 15 years in building Eptica into a leader in its market, with strong technology that helps organizations put customer satisfaction at the heart of their business strategy, boosting competitive edge. At the event, Olivier Njamfa focused his keynote speech on how Eptica’s advanced linguistics technologies transforms customer digital engagement, enabling millions of individuals worldwide to have meaningful conversations with businesses.

Across the Asia Pacific region, companies including Air Asia, Singapore Power Services, Quality HealthCare Medical Services and China Telecom are using Eptica’s intelligent, collaborative customer engagement platforms to meet the needs of consumers across all digital channels.

Winners of the awards were selected through a comprehensive process, including benchmarking, mystery calls, and assessment by a judging panel of experts based on the Customer Service Quality Standard (CSQS).

Commenting on the awards, Jason Chu, Chairman of the APCSC, added, “Congratulations to Eptica for its innovative solutions that help companies in the region strengthen digital engagement with their customers!”

 

About the APCSC

The Asia Pacific Customer Service Consortium (APCSC) aims to promote service quality and customer relationship excellence across the region, recognizing and rewarding companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.

About Eptica

Eptica provides brands with intelligent and collaborative digital customer engagement platforms driving customer satisfaction and boosting competitive edge. It enables millions of individual worldwide to engage in meaningful and high quality conversations with businesses, making their daily life easier.

Eptica’s multilingual software provides more than 400 companies worldwide with flexible and efficient solutions for digital interactions, across channels including email, web, social media and chat. Customers include AXA, L’Occitane, Dixons Carphone, Crédit Agricole, Domestic & General, AirAsia, Hastings Direct, TUI, Debenhams, Capita and Ageas Insurance Solutions. Eptica’s continuing innovation and strong performance has resulted in the company’s inclusion in Gartner Magic Quadrants for the last six years.