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Social media outperforms email for customer service according to new research
Top Blog Posts 2015
3 Ways of reducing customer query volumes
Dealing with the rising number of customer complaints
How technology can bridge the customer engagement gap
Agents vs Consumers: Can the Gap be closed? Latest research and articles from Eptica
2015 Multichannel Customer Experience Study released with infographics
Keeping agent morale high at peak times
Knowledge Management for Customer Service Success
Consistency - the key to multichannel success
What are the 4 key attributes of successful customer engagement?
New Multichannel Customer Experience Study
Linguistics: the future of successful customer service