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7 components of superior self-service

August 2016

Social media outperforms email for customer service according to new research

March 2016

Top Blog Posts 2015

December 2015

3 Ways of reducing customer query volumes

November 2015

Dealing with the rising number of customer complaints

September 2015

How technology can bridge the customer engagement gap

June 2015

Agents vs Consumers: Can the Gap be closed? Latest research and articles from Eptica

April 2015

2015 Multichannel Customer Experience Study released with infographics

February 2015

Keeping agent morale high at peak times

December 2014

Knowledge Management for Customer Service Success

October 2014

Consistency - the key to multichannel success

July 2014

What are the 4 key attributes of successful customer engagement?

May 2014

New Multichannel Customer Experience Study

March 2014

Linguistics: the future of successful customer service

January 2014