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The latest news from Eptica, a leader in multichannel and multilingual customer interaction management software, covering the email, web, social media, web chat and agent channels.

The Works delivers busiest ever Christmas with Eptica

January 2015

Reading, 29 January 2015, Eptica today announced that fast growing UK retailer The Works increased efficiency and improved the customer experience during the crucial peak retail trading season by using its multichannel...

Over half UK shoppers can’t find basic information online

December 2014

Reading, 10 December 2014, Despite online sales expected to hit £4.7 billion this Christmas , retailers are still not providing the right customer experience on the web. 55% of UK shoppers say they cannot find basic information, such as delivery and ...

Concentrix and Eptica Sign Worldwide Partnership Agreement

November 2014

Reading, UK - November 4th, 2014 - Eptica, a global multichannel customer interaction software company, today announced a significant technology-use agreement with business services provider Concentrix Corporation, a wholly owned subsidiary of SYNNEX ...

Eptica continues double digit growth in Q3 2014

October 2014

Reading and Singapore, 31st October 2014, Global multichannel customer interaction software company Eptica today announced that its Q3 2014 revenue jumped 17% on the same period in 2013, bringing total revenue in the year to date to $8.42m (£5.24m) ...

Eptica accelerates growth in Q2 with largest ever quarterly revenues

July 2014

Reading and Singapore, 24th July 2014, Eptica today announced record revenues, with Q2 revenue up 30% on the same period in 2013 at $3.3 million (£1.97m). This accelerates the success of Q1 2014, bringing total revenues for H1 2014 to $6.48 million ...

UK retailers improving email customer service but failing to deliver on Twitter

July 2014

Reading, 2 July 2014: UK retailers are performing poorly on social media for customer service, but are becoming more effective at answering email enquiries. This is according to the Eptica Multichannel Customer Experience Study, which found that email ...

UK insurers failing to deliver channel choice to consumers

June 2014

Reading, 19 June 2014: UK insurers are struggling to cope with social media and online channels, responding accurately to less than 1 in 3 tweets and emails on average, according to the Eptica Multichannel Customer Experience Study. The research also...

Eptica Positioned in Gartner Magic Quadrant for the CRM Customer Engagement Center

May 2014

Reading, Paris, Singapore – 15th May 2014: Eptica announced today that it has been named in Gartner Inc’s “Magic Quadrant for the CRM Customer Engagement Center” by Michael Maoz, April 24, 2014. Eptica was one of only two vendors to transition with the...

Eptica accelerates growth with record first quarter revenues

April 2014

Multichannel customer engagement software vendor increases quarterly turnover to $3.1 million and strengthens management team; Reading, 29th April 2014, Global multichannel customer interaction software company announced its highest ever Q1 revenue...

Partner News: Azzurri brings Eptica email and knowledge management capabilities to Callmedia contact centers

April 2014

London, 23rd April 2014: Azzurri Communications, the UK’s leading independent provider of cloud and managed communication services, has today launched the Eptica Connector for its Callmedia multi-channel contact centre solution. The Eptica Connector...

Twitter least effective customer service channel for UK brands, according to new study

March 2014

Reading, 25 March 2014: Many UK companies are still struggling to deliver adequate customer service through the web, email, social media and web chat channels, with Twitter performance particularly patchy according to a new study. Only 39% of companies...

Eptica grows global sales to $10.6m and increases revenues by 18% in 2013

January 2014

Reading 29 January 2014 Global multichannel customer interaction software company Eptica today announced record financial results. 2013 saw turnover increase by 18% to $10.6m (£6.5m), underpinned by growing demand for its innovative, linguistic-powered...

Eptica joins G-Cloud 4 to drive public sector Digital by Default agenda

December 2013

Multichannel customer interaction management solution enables public sector to manage growing volumes of digital requests; Reading, 11 December, 2013: Eptica today announced that its cloud-based multichannel customer interaction software has been...

Hastings Direct chooses Eptica’s Multi Channel Customer Email & Knowledge Management Platform

December 2013

Reading, 4 December 2013, fast growing insurance retailer Hastings Direct wants to enhance customer service and provide improved channel choice for its 1.3 million customers, while increasing efficiency across its contact centre operations by deploying...

Eptica launches advanced customer service software, powered by linguistic technology

November 2013

Reading, 19 November 2013, Eptica today launched Enterprise Suite 9.0, which transforms customer service by applying linguistics and natural language processing across all digital channels and languages. By using linguistic search, automatic language...

Mind Candy Supports over 80 Million Moshi Monsters with Eptica

September 2013

Enhancing the customer experience for children and parents online and offline across 150 territories around the globe; Reading, 24 September 2013, Family entertainment company Mind Candy is deploying Eptica’s multichannel customer service platform...

Mobile websites failing to deliver right experience to 52% of UK consumers

September 2013

Eptica study uncovers top 5 complaints about mobile customer experience; Reading, 19 September 2013 – 52% of consumers said that over half the websites they visited weren’t optimized for mobile devices, making it difficult to interact with companies...

Worldline and Eptica launch new unified multichannel interaction management platform in Europe

September 2013

Customer Service partnership announces Belgian banking industry Card Stop project as first joint customer; Paris, 17 September 2013 - Worldline, Atos subsidiary for e-payment services, and Eptica, global provider of multichannel customer interaction...

Easyroommate transforms multichannel customer service across 37 countries with Eptica

May 2013

Calls reduced by 75% through multilingual web self-service and email management Reading, 15 May 2013. Easyroommate, the world’s number one flatshare and houseshare website, has transformed the customer experience...

Eptica enables businesses to increase revenue from customer service with new Multichannel Customer Interaction Suite

April 2013

New features for knowledge based web chat, customer sentiment analysis, emotion-based routing and multichannel web self-service; Reading, 9 April 2013. Launched today, Eptica’s Multichannel Customer Interaction Suite 8.2 has been developed to help...

Eptica Positioned in Leading Analyst Firm’s Magic Quadrant for CRM Web Customer Service Applications

February 2013

Reading and Paris – 18 February 2013: Eptica announced today that it has been named in Gartner’s February 2013 Magic Quadrant for CRM Web Customer Service (WCS) Applications. This marks the third consecutive year that Eptica...

UK insurers struggle to deliver online customer experience

February 2013

Study uncovers growing chasm between best and worst insurers across the web, email and social media channels with just 30% of emails answered successfully; Reading, 13 February 2013: Despite the need to overcome mounting competition...