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Multichannel Customer Engagement Video

See how you can meet rising customer expectations and deliver fast, accurate and personalized responses via their preferred channel, as well improve insight into customer interactions across your organization...

Product: Eptica Customer Engagement Suite, Email Management, Agent Knowledge Base, Chat, Fax-Letter-SMS, Self-service, Social Media, Enterprise Agent
Industry: Retail, Banking, Insurance, Health and Health Insurance, Public Sector, Service, Transport, Travel & Leisure, Other

Eptica Enterprise Agent

Improve online customer experience. Dramatically reduce inbound calls and emails.

Product: Enterprise Agent
Industry: Retail, Banking, Insurance, Travel & Leisure, Other

Eptica Fax-Letter-SMS

Efficiently manage fax, letter and SMS customer contacts

Product: Fax-Letter-SMS
Industry: Retail, Banking, Insurance, Travel & Leisure, Other

Eptica Multichannel Customer Engagement Suite

Find out how Eptica’s multilingual Customer Engagement Suite transforms customer service

Product: Eptica Customer Engagement Suite
Industry: Retail, Banking, Insurance, Travel & Leisure, Other

Eptica Agent Knowledge Base

Improves first contact resolution and consistency of agents’ answers.

Product: Agent Knowledge Base
Industry: Retail, Banking, Insurance, Travel & Leisure, Other

Eptica Self-service

Improve online customer experience. Dramatically reduce inbound calls and emails.

Product: Self-service
Industry: Retail, Banking, Insurance, Travel & Leisure, Other

Eptica Email Management

Delivering great email customer service can reduce your service costs by half.

Product: Email Management
Industry: Retail, Banking, Insurance, Travel & Leisure, Other

Eptica Chat

Intelligently managed to minimize costs and maximize online sales.

Product: Chat
Industry: Retail, Banking, Insurance, Travel & Leisure, Other

Eptica Social Media Interaction Management

Complete end-to-end conversation tracking and social media interaction management

Product: Social Media
Industry: Retail, Banking, Insurance, Travel & Leisure, Other