Awards & Analysts
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Analyst recognition, awards, accolades in recognition of Eptica Customer Engagement Suite
Eptica included in Gartner’s market guide for customer service & support software, Europe (December 2016)
The market for customer service and support software in Europe continues to show steady growth in support of ever-changing expectations regarding customer service. This report provides a view of the market and its dynamics to help application leaders to make the right choices for their organizations. Eptica is listed as a leading provider of contact centre and customer service software.
Eptica honored at the 2016 International Customer Relationship Excellence Leadership Summit in Hong Kong
Eptica won two prestigious awards for its customer experience case studies in the Asia-Pacific region on 2 June 2016 in Hong Kong at the 5th International CRE & Innovation Expo: the International Customer Relationship Excellence Award for “Innovative Digital Linguistics Engine” and the International Customer Relationship Excellence Award for the "Entrepreneur CEO of the Year".
Eptica positioned among 14 customer relationship solutions providers by Gartner
Eptica has been included in Gartner Inc’s “Magic Quadrant for the CRM Customer Engagement Center (CEC)” by Michael Maoz and Brian Manusama, May 4, 2016. This marks the third consecutive year that Eptica has appeared in this Magic Quadrant...
Eptica Positioned in 2015 Gartner Magic Quadrant for the CRM Customer Engagement Center
Eptica has been included in Gartner Inc's "Magic Quadrant for the CRM Customer Engagement Center (CEC)" by Michael Maoz and Jim Davies, April 27, 2015. This marks the second consecutive year that Eptica has appeared in this Magic Quadrant.
Eptica Positioned in Gartner Magic Quadrant for the CRM Customer Engagement Center 2014
Sole European vendor included in global 2014 report | Eptica has been named in Gartner Inc’s “Magic Quadrant for the CRM Customer Engagement Center” by Michael Maoz, April 24, 2014. Eptica was one of only two vendors to transition with the same product from the retired Magic Quadrant for CRM Web Customer Service (WCS) Applications. This marks the fourth consecutive year the company has appeared in a Gartner Magic Quadrant.
Eptica Positioned in Leading Analyst Firm’s Magic Quadrant for CRM Web Customer Service 2013 Applications
Eptica has been named in Gartner’s February 2013 Magic Quadrant for CRM Web Customer Service (WCS) Applications. This marks the third consecutive year that Eptica, global provider of multichannel customer interaction software, has been included in the Magic Quadrant. Gartner evaluated vendors on their completeness of vision and ability to execute. Only 13 companies worldwide were included in the Quadrant.
Eptica positioned in Gartner Web Customer Service Magic Quadrant 2010
According to Gartner the knowledgebase for self-service is the most important component of the Web Customer Service suite.
Eptica and NHS Business Services Authority (NHS BSA), have won the Most Effective Use of Self Service category at the prestigious 2012 Customer Contact Association (CCA) Excellence Awards. NHS BSA has seen training time for new agents drop by 30% and first year savings of £121,000 since its Eptica-powered self-service knowledge management technology project called Sherlock went live.
Domestic & General
Domestic & General has just been highly commended in the Best Use of Technology in Customer Service category at the 2012 Financial Sector Technology (FST) Awards. The UK’s leading warranty specialist, Domestic & General has implemented Fido, a centralised knowledge management system built on Eptica’s software. Since Fido went live in 2011, customer call times have been reduced by nearly a quarter (22%) and operational costs have been lowered.
Ageas Insurance Solutions (AIS) has won two prestigious Financial Sector Technology (FST) Awards for its successful Ageas eStream service transformation project, powered by Eptica technology. Best Use of IT in Insurance and Best Use of CRM technology were both awarded to AIS in recognition of the way it has transformed its multichannel customer service.