Awards & Analysts
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Discover historical reviews from Analysts on Eptica.
Eptica is positioned in this Magic Quadrant for the fourth consecutive year (seventh consecutive year in Gartner Magic Quandrants) “ Eptica' s years of investments in natural-language programming (NLP) is helping it as the use of cognitive tools matures.”
For its third consecutive year in this Magic Quadrant, Eptica is positioned among the 14 suppliers of customer relationship solutions.
“ Eptica' s solution has strong NLP and AI capabilities for understanding, routing and automatically suggesting responses to text-based customer interactions.”
This is the second year in a row that Eptica is included in this report. Eptica is the only European referenced software vendor.
“ Eptica' s solution has strong knowledge management capabilities with self-learning features, supported by the same NLP-based linguistic capabilities. Well-documented, open APIs enable the creation of a single knowledge base for web, social-media and mobile self-service.”