Blog

Getting the most from email customer service

Published on: August 24, 2023
Author: Pauline Ashenden - Demand Generation Manager

Email customer service remains popular among businesses and their customers. In our latest blog we share key tips to help customer service teams optimise and get the most from the email channel.

Tactics to improve the contact centre experience

Published on: March 17, 2023
Author: Pauline Ashenden - Demand Generation Manager

Companies that invest in CX technology outperform their peers according to research. But where should organisations spend their budgets for best results?

Overcoming the challenges to effective interaction recording

Published on: February 17, 2023
Author: Pauline Ashenden - Demand Generation Manager

Call recording has moved far beyond its roots in the voice channel to deliver quality assurance a nd insights around every type of interaction. Based on the latest ContactBabel research, our new blog post outlines the challenges to effective interaction recording and how they can be overcome. Read the full article on our parent company Enghouse Interactive’s site.

2022 highlights from our customer service blog

Published on: January 06, 2023
Author: Pauline Ashenden - Demand Generation Manager

2023 promises to be a challenging year economically, directly impact customer service teams. What can we learn from 2022 as we set out strategies for the year ahead?

Taking a peek into Santa’s contact centre

Published on: December 01, 2022
Author: Pauline Ashenden - Demand Generation Manager

Father Christmas sets the gold standard when it comes to delivering amazing customer service under extreme pressure. So, what’s the secret of his success?

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