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    1

    Improving customer engagement and satisfaction through better quality of service

  •  
    2

    Reducing Customer Service costs by increasing efficiency

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    3

    Driving sales by maximizing every sales opportunity

Latest Resources

2017 UK Retail Customer Conversations Study

40 leading UK retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook, along with 1000 consumers...

  • Knowledge Management for Customer Service Success

  • US Eptica Insurance Multichannel Customer Experience Study

  • August 16, 2017

    Five ways retailers can improve CX ahead of Peak

    Planning ahead is central to retail success, which is why during the summer months many retailers are already preparing for the Peak festive shopping season. Given the importance of customer experience to sales success, optimizing CX is high on the list of priorities. So how can you ensure that your customer experience helps you have a Happy Christmas?

  • August 09, 2017

    How to build a business case for a CX technology project

    Getting the technology right is an important aspect of delivering on your customer experience (CX) goals. But any investment in new technology will be competing against multiple other disciplines for budget and management time. Building a strong business case is therefore essential.