Meaningful conversations between brands & individuals improve daily life for everyone
Eptica positioned in the 2017 Gartner Magic Quadrant for the CRM Customer Engagement Center
2017 Retail Conversation Study: Digital Customer Experience
Knowledge Management for Customer Service Success
2017 UK Retail Customer Conversations Study
40 leading UK retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook, along with 1000 consumers...
May 17, 2017
Anne-Sophie Pouyau, Head of International & European Customer Service, L’Occitane explains how the company is delivering a consistent global customer experience with Eptica
May 11, 2017
This week’s Gartner Customer Experience & Technologies Summit (10-11th May 2017) provides everyone in the sector with the perfect opportunity to take stock of the current state of customer experience – and to help CX teams to plan for the future.
May 18, 2017
For the fourth consecutive year Eptica has been included in Gartner Inc’s Magic Quadrant for the CRM Customer Engagement Center (CEC).
March 30, 2017
Even though 93% of consumers say they are more likely to buy if they receive a positive customer experience, UK retailers are struggling to deliver adequate, consistent service new Eptica research suggests.