Memorable customer experience doesn't just happen by itself.

Who's helping you deliver it?

Meaningful conversations

Between brands and individuals make life better for everyone: more loyal customers, happier agents and greater value for your business.

Find out more

Conversational CX platform powered by AI

Automated Conversations

Automate simple digital conversations to help your customers help themselves

Augmented
Agents

Augment your agents and empower them to build valuable customer relationships

Customer
Intelligence

Capture intelligence to improve customer experience along the whole journey

Self Service >

Providing answers to customers using linguistic technology, wherever and whenever online

Chatbot >

Automate simple answers with conversational self-service powered by AI

Knowledge Base >

Share, enrich your knowledge, make everyone a customer service expert

Chat >

Support in real-time,
navigate together,
create personal moments

Email >

Improve handling times, traceability, personalization & accuracy - first time

Social >

Listen and engage on social media, protect the reputation of your brand

vecko >

Transform your CX through continuous customer intelligence gathering and analysis

vecko website >

Please visit dedicated vecko website.

Learn more >

Trusted by leading brands and organizations

From banking, insurance, retail, tourism to the public sector, Eptica transforms digital customer conversations worldwide.

Average handling times for emails dropped by 30%

Find our more

50% reduction in requests per year thanks to Self Service

Find our more

98% compliance rate achieved through centralized knowledge base

Find our more
NEWS

Eptica positioned in the 2017
Gartner Magic Quadrant for the
CRM Customer Engagement Center

Read on
STUDY

The impact of
knowledge management
on the bottom line

Download Report
Study

Eptica Automation Study
Improving Customer Experience
Through Automation

Download

Start the conversation,
schedule a demo!

Want to learn more?