Meaningful conversations between brands & individuals improve daily life for everyone
White Paper: Putting the human at the heart of digital CX
Eptica positioned in the 2017 Gartner Magic Quadrant for the CRM Customer Engagement Center
New Study: The Changing Face of Chat
Study: The Changing Face of Chat
Based on real-world research with consumers and brands, this guide evaluates chat in the UK, and provides best practice advice to help drive loyalty, efficiency and greater revenues.
October 18, 2017
Thanks to the rise of digital channels, brands now possess large amounts of personal data on their customers. Protecting this sensitive information is obviously vital, and will become even more important thanks to the EU's new General Data Protection Regulation (GDPR).
October 11, 2017
Noted expert on customer experience, Régine Vanheems explains the challenges that brands face when it comes to digital CX, and how technology can help overcome them.
September 27, 2017
Eptica Chat Study finds consumers increasingly want to use chat for customer service - 72% of consumers say chat use makes them more loyal, and nearly a third will use chatbots - but just 15% are always happy with experience…
June 06, 2017
91% of consumers say good digital customer service from insurers makes them more loyal – yet the UK’s leading insurance companies fail to accurately answer more than two thirds (68%) of routine questions asked through the web, email, Twitter and Facebook.