Memorable customer experience doesn't just happen by itself.

Who's helping you deliver it?

Meaningful conversations

Between brands and individuals make life better for everyone: more loyal customers, happier agents and greater value for your business.

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Conversational CX platform powered by AI

Automated Conversations

Automate simple digital conversations to help your customers help themselves


Augment your agents and empower them to build valuable customer relationships


Capture intelligence to improve customer experience along the whole journey

Self Service >

Providing answers to customers using linguistic technology, wherever and whenever online

Chatbot >

Automate simple answers with conversational self-service powered by AI

Knowledge Base >

Share, enrich your knowledge, make everyone a customer service expert

Chat >

Support in real-time,
navigate together,
create personal moments

Email >

Improve handling times, traceability, personalization & accuracy - first time

Social >

Listen and engage on social media, protect the reputation of your brand

vecko >

Transform your CX through continuous customer intelligence gathering and analysis

vecko minisite >

See also our vecko minisite for even more information about our new Customer Experience Intelligence tool

Learn more >

Trusted by leading brands and organizations

From banking, insurance, retail, tourism to the public sector, Eptica transforms digital customer conversations worldwide.


UK Insurance
Digital Customer Experience
Study & Infographic

Download your copy

Voice of the Customer
Best Practice

New Study

The State of UK
Digital Customer Experience
in 2019


Eptica Automation Study
Improving Customer Experience
Through Automation


The impact of
knowledge management
on the bottom line

Download Report

Eptica positioned in the 2017
Gartner Magic Quadrant for the
CRM Customer Engagement Center

Read on

Average handling times for emails dropped by 30%

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50% reduction in requests per year thanks to Self Service

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98% compliance rate achieved through centralized knowledge base

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Start the conversation,
schedule a demo!

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