Meaningful conversations between brands & individuals improve daily life for everyone
Eptica positioned in the 2017 Gartner Magic Quadrant for the CRM Customer Engagement Center
2017 Retail Conversation Study: Digital Customer Experience
Knowledge Management for Customer Service Success
2017 UK Retail Customer Conversations Study
40 leading UK retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook, along with 1000 consumers...
May 25, 2017
The relationship between customers and brands has fundamentally changed. Consumer expectations are continually rising, and much more of the customer journey is now self-directed, across multiple different channels. When they do make contact, these ‘autonomous customers’, as BT has described them in a global research study, want fast, accurate service that minimizes their effort
May 24, 2017
+7! “Gartner award demonstrates our position as a leader of digital customer engagement platforms for the digital customer experience””, Olivier Njamfa, CEO
Olivier Njamfa, CEO, explains Eptica’s mention in the 2017 Gartner Magic Quadrant for the CRM Customer Engagement Center
May 18, 2017
For the fourth consecutive year Eptica has been included in Gartner Inc’s Magic Quadrant for the CRM Customer Engagement Center (CEC).
March 30, 2017
Even though 93% of consumers say they are more likely to buy if they receive a positive customer experience, UK retailers are struggling to deliver adequate, consistent service new Eptica research suggests.