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  • Industry : Insurance
  • Product : Eptica Customer Engagement Suite, Email Management, Fax-Letter-SMS
  • Country : United Kingdom

After reviewing the market, and seeing the success that a sister company within the Ageas group had achieved by using Eptica, ARI chose to implement the company’s multichannel customer service suite to enhance the Kwik Fit Insurance Services model.

Eptica’s award-winning software provides an integrated solution for the management of online customer service, including email management and the processing of letters, SMS and fax. It uses linguistic based workflow to ensure every enquiry is routed to the relevant department or managed by the right automatic process. It also analyses each customer request and provides agents with the right response or transaction template to ensure greater accuracy, consistency and faster processing.