Birmingham Council Case Study

Birmingham City Council is delivering improved service to its 1.1 million citizens by using Eptica’s artificial intelligence-powered customer experience platform to respond consistently to the over 2.19 million emails and phone calls it handles every year.

Since adopting Eptica, Birmingham City Council has seen benefits in five key areas:

  1. Greater efficiency
  2. Improved consistency
  3. More detailed reporting
  4. Easy to use and administer
  5. A platform for future growth

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