Eptica Email Management
Delivering great email customer service can reduce your service costs by half.
United Kingdom
Infographic | 2016 UK Retail Multichannel Customer Experience
40 leading retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Full report also available.
Charities Aid Foundation (CAF)
Charities Aid Foundation (CAF) is one of Europe’s largest charitable foundations, producing research on charities, developing policy ideas and working to help good causes thrive. CAF had two objectives when it came to customer service, to improve...